Mission Statement

Our Company and its Business

1. Touie Smith company provides heating and cooling services to residential and commercial customers. We sell, install, service, maintain and repair gas heating, air conditioning and evaporative cooling systems.

2. Our experience in the industry enables us to offer a high standard of customer service to our customers.

3. Our people is what makes our company what it is. We pride ourselves in selecting people with a unique blend of skills. Our staff possess backgrounds in heating and cooling systems for air conditioning, gas heating and evaporation cooling systems for residential and commercial requirements.

4. Our Company is dedicated to providing the highest possible customer service with a ‘On Time Policy’ and ‘100% Satisfaction Guarantee’ to all our clients.

Mission Statement

We will perform the highest level of service and offer quality workmanship to each of our customers. We will establish long lasting relationships with our customers by exceeding their expectations and by gaining their trust through exceptional performance from each member of our company. Our pledge is to maintain the highest levels of integrity and honesty with all of our vendors, professional associates and customers. We will support the communities that live and work in.

We achieve this by:

Our People:

  • Hiring and retaining top people that are motivated and care about doing a superior job for every customer
  • Values of honesty, integrity and commitment
  • Being innovative and customer focused

Our Promise:

Delivering on our:

  • ‘On Time Promise’
  • ‘100% Satisfaction Guarantees’
  • Up Front Pricing Policy

Our Work Environment:

  • Excellent continuous education and training – to improve both technical and customer service
  • Using quality tools and technologies to improve performance and job outcomes
  • Measuring and being accountable for our performance